Terms of Service

1. Scope 2
. Offers and service descriptions
3. Order process and conclusion of contract
4. Prices and shipping cost
s5. Delivery, availability of goods
6. Payment modalities
7. Reservation of title
8. Material defect warranty and guarantee
9. Liability
10. Storage of the contract text
11. Final provisions

1. scope

1.1. For the business relationship between WANDELSTUDIOS owner: Marc-Philipp Schneider, Breite Straße 23a, 14467 Potsdam (hereinafter "seller") and the customer (hereinafter "customer"), the following general terms and conditions apply exclusively in the version valid at the time of the order.

1.2. You can contact us for questions, complaints and complaints on weekdays from 9:00 a.m. to 6:00 p.m. on the telephone number +49 173 635 84 68 and by email at info@wandelstudios.de.

1.3. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity (§ 13 BGB).

1.4. Deviating conditions of the customer will not be recognized, unless the seller expressly agrees to their validity.

2. The presentation of the p
roducts on the platform does not represent a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guar
antee. All offers are valid "while stocks last", unless otherwise noted for the products. Otherwise errors remain reserved.

3. Membership / subscription and contract conclusion

3.1.1 The customer can acquire time-limited access to the offered products by becoming a member. This membership can be canceled or changed at any time.

3.1.2 The customer can also order individual or group lessons using the booking form for a fee.

3.2.1 The customer submits a binding application to purchase membership using the “Complete membership” button. It is a subscription that renews after 30 days (unless otherwise stated).

3.2.2 When booking individual or group lessons, a one-off payment is made. If the payment is not made within 60 minutes, the booked appointment will be automatically canceled.

3.3. The seller sends the customer an automatic confirmation by e-mail when a paid membership has been taken out, an appointment has been booked or canceled.

4th Prices

4.1. All prices stated on the seller's website include the applicable statutory sales tax.

4.2. Only digital products are offered, which is why shipping costs are calculated.

5. Revocation & digital goods

5.1. Membership is valid for 30 days and is automatically renewed. This extension can be contradicted by a cancellation. There is no right to object for a month that has already started.

5.2. If the ordered product is not available because the seller is not able to offer the product through external or own fault, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose a comparable product. If no comparable product is available or the customer does not want a comparable product, the seller may notify the customer. Immediately reimburse payments already made.

6th Appointments / refunds subject to a fee

6.1 An appointment is deemed to have been agreed as soon as it has been booked using the booking form and the seller has sent a confirmation email to the customer.

6.2 If the seller is not able to keep the appointment due to external or own fault, the seller can cancel / cancel the appointment. In this case, the seller will inform the customer immediately and, if necessary, suggest another date. If no appointment is available or the customer does not want a different appointment, the seller may contact the customer. Immediately reimburse payments already made.

6.3 The customer can cancel / cancel appointments 24 hours before the start time free of charge. A later rejection / cancellation is not possible.

6.4 The seller undertakes to wait 15 minutes for the customer to appear when online meetings are booked (individual or group lessons). If the customer is absent, the meeting can be ended and the connection interrupted.

6.5 If stated, discounts and refunds are given individually. There is no general entitlement to discounts and reimbursements for past promotions.

6.6 The booking of a paid individual or group lesson is accompanied by a one-time reimbursement of the monthly membership (plus package). This reimbursement is given per participant and can be reissued in subsequent months.

7th Payment modalities

7.1. The customer can choose from the available payment methods during and before completing the order process. Customers are informed about the available means of payment on a separate information page.

7.2. Payment via PayPal must be made within 60 minutes of receipt of the order.

7.3. If third-party providers are commissioned to process payments, e.g. Paypal. their general terms and conditions apply.

7.4. If the due date of the payment is determined according to the calendar, the customer is already in default by missing the date. In this case the customer has to pay the statutory default interest.

7.5. The customer's obligation to pay default interest does not preclude the seller from asserting further damage caused by default.

7.6. The customer is only entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.

8th. Material defect warranty and guarantee

8.1. The guarantee is determined according to legal regulations.

8.2. The goods delivered by the seller are only guaranteed if this has been expressly given. Customers will be informed of the guarantee conditions before initiating the order process.

9. liability

9.1. The following exclusions and limitations of liability apply to the seller's liability for damages, regardless of the other statutory entitlement requirements.

9.2. The seller has unlimited liability insofar as the cause of the damage is based on intent or gross negligence.

9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

9.4. The above limitations of liability do not apply in the event of injury to life, body and health, for a defect after assuming a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10. Storage of the contract text

10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, but no later than with the delivery of the goods, the customer will also receive a copy of the terms and conditions, along with the cancellation policy and information on shipping costs and delivery and payment conditions. If you have registered in our shop, you can see the orders you have placed in your profile area. In addition, we save the text of the contract, but do not make it accessible on the Internet.

11. Final provisions

11.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, legal entity under public law or special fund under public law.

11.2. The contract language is German.

11.3. Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to take part in a dispute settlement procedure before a consumer arbitration board.